At Benjamin Adventures, we aim to provide high-quality outdoor gear and travel essentials. If you are not satisfied with your purchase, you may request a return or refund under the following conditions:
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- A proof of purchase (order confirmation or invoice) is required.
2. Non-Returnable Items
- Items damaged due to misuse, negligence, or normal wear and tear.
- Customized or special-order products.
3. Refund Process
- Once the returned item is inspected and approved, a refund will be arranged.
- Since we offer Cash on Delivery, refunds will be coordinated directly after the return is confirmed.
4. Exchanges
- Exchanges are allowed if the item is defective or incorrect.
- A replacement will be dispatched once the original product is returned.
5. Contact for Returns & Refunds
To request a return or refund, please email us at:
📧 [email protected]